FAQ - Frequently Asked Questions
How is Nettoyage Krystal Clean different from hiring an individual cleaning person?
Working with us means that you are hiring a company that will always be there for you. We will never cancel or replace you with another customer. We offer flexibility to schedule your service around your life, our technicians are full trained and we make sure that they stay up to date in all new procedures and techniques.
How do you calculate how much it’s going to cost me?
The cost is based on a few different factors, including size of the home, # of rooms, what you want us to do and how often you would like us to come. We are able to work with everyone’s budget.
Do I need to supply anything?
We come fully prepared to clean. That means we bring our professional cleaning supplies and equipment and all your cleaning technicians are fully trained on how to use the equipment.
Is your service guaranteed?
Our customer promise is to deliver stellar cleaning on each and every cleaning visit. If there is something you were unhappy with, tell us right away so that we can fix it and ensure that it is addressed for all future appointments. If you feel like we have not maintained our commitment to you, please contact us at 450-999-2882/844-610-1010 or firstname.lastname@example.org we will do everything we can to make it right. Note that to address your feedback, it should be received same day or latest within 24 hours of your appointment.
Do I need to be home during the cleaning?
We ask that you be home for the first cleaning so you can see how hard our cleaning technician works and make sure to set expectations with the cleaner and you during this visit for future appointments. During regular service appointments, you do not need to be home. At the end of the day, we know that all you want to come home to is a clean house, so let us take care of that!
How can I pay for the service?
You can pay cash, credit card, check or e-transfer. Please note all payments are plus applicable taxes.
Why is the first cleaning more expensive?
More time and effort to get your home ready for continual service. This step is crucial, especially for customers who have never had a cleaning service before and what sets the stage for us being able to maintain our exceptional level of quality cleaning.
What do I do with my pet during the cleaning appointment?
We ask that any pet that may pose a threat be secured prior to our arrival.
Are your employees insured?
All of our employees are covered by general liability insurance held by the company.
Are the products you use eco-friendly?
Most of our products are eco-friendly, however not all of our products are. For example, our stainless steel cleaner is not and we choose to use it because it is the best.
Can I leave you my keys or alarm code?
Yes you can leave us your keys or alarm code. We have a strict check out and check in process and our cleaning technicians never hold on to keys after the appointment is completed.
Do you offer any other services?
Yes we do! We offer move in/move out cleaning, spring cleaning, after renovation and after disaster cleaning, as well as window cleaning.
What is not included?
We will not do laundry or put clothes away during our visit.
Should I tip the cleaning technician?
Tipping is welcomed and appreciated, though not expected. Customers generally tip anywhere from $5.00 to $20.00 per cleaning.
Do you always send the same cleaner?
Yes, we will do our best to send you the same cleaning technician. You have our commitment to providing you reliable consistent service.
What happens if I need to reschedule an appointment?
If you need to reschedule an appointment, we ask that you contact us as soon as you know. Your cleaner is scheduled in advance and as such, a cancelled or skipped appointment leaves a vacancy in your cleaner’s day. Please note there may be costs associated to rescheduling. Whenever possible, we ask that you let us know at least 48 hours prior to the scheduled appointment. We will do our best to accommodate you, however when rescheduling we may not be able to send you the same cleaner.
What happens if something is broken or damaged during an appointment?
If you notice after our visit that an item is broken or damaged, please contact our offices as soon as possible (ideally within 24 hours of the visit) and we will do everything we can to make it right.
Can I cancel my service?
We are so confident that you will always be satisfied with our service that we don’t feel the need to have our customers sign a contract of any kind. However, if you would like to cease services with Nettoyage Krystal Clean, you can cancel at any time.